Store Responds After Kelly Clarkson Says Staff Treated Her Like Julia Roberts’ ‘Pretty Woman’ Character

Kelly Clarkson publicly accused a Brooklyn shop, Art of Play, of poor service, comparing the experience to a scene from 'Pretty Woman.' The store responded by clarifying that the item Clarkson wanted was a non-saleable store installation, leading to a public dispute.
Why it matters
The incident illustrates the power of celebrity social media influence and the challenges small businesses face when dealing with viral public criticism.
Brooklyn specialty shop Art of Play has responded after singer Kelly Clarkson accused the store of treating her “like Julia Roberts character in Pretty Woman.” Art of Play posted a statement on its Instagram page after Clarkson tweeted on Oct. 10 that she visited the store, with her eye on a few items but instead was “looked at as if I couldn’t afford it.” Clarkson added that she “was told he could find something comparable for me.” “Wow, dude. You’re an idiot and just lost a huge sale,” Clarkson wrote on X, before naming the New York City store. The small business responded on Oct. 11, saying in a statement that Clarkson had attempted to buy a permanent installation that is not for sale.
Also covering this story
9 other newsrooms covered this event. We read each version separately.
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Kelly Clarkson slams Brooklyn store over ‘Pretty Woman’ treatment
Kelly Clarkson says a Brooklyn store snubbed her. The shop says the item she wanted wasn’t for sale.
Small business hits back after Kelly Clarkson posts scathing review
Kelly Clarkson Claims She Got the Pretty Woman Treatment at N.Y.C. Store: ‘You Just Lost a Huge Sale’ - People.com
Kelly Clarkson Says NYC Store Treated Her Like Julia Roberts in 'Pretty Woman'
Kelly Clarkson calls out Art of Play in Brooklyn over alleged snub
Kelly Clarkson Blasts New York Store Over 'Pretty Woman Moment' - Yahoo
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