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Store Responds After Kelly Clarkson Says Staff Treated Her Like Julia Roberts’ ‘Pretty Woman’ Character

K
Kimmy Yam
Store Responds After Kelly Clarkson Says Staff Treated Her Like Julia Roberts’ ‘Pretty Woman’ Character
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Kelly Clarkson publicly accused a Brooklyn shop, Art of Play, of poor service, comparing the experience to a scene from 'Pretty Woman.' The store responded by clarifying that the item Clarkson wanted was a non-saleable store installation, leading to a public dispute.

Why it matters

The incident illustrates the power of celebrity social media influence and the challenges small businesses face when dealing with viral public criticism.

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Brooklyn specialty shop Art of Play has responded after singer Kelly Clarkson accused the store of treating her “like Julia Roberts character in Pretty Woman.” Art of Play posted a statement on its Instagram page after Clarkson tweeted on Oct. 10 that she visited the store, with her eye on a few items but instead was “looked at as if I couldn’t afford it.” Clarkson added that she “was told he could find something comparable for me.” “Wow, dude. You’re an idiot and just lost a huge sale,” Clarkson wrote on X, before naming the New York City store. The small business responded on Oct. 11, saying in a statement that Clarkson had attempted to buy a permanent installation that is not for sale.

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