Business Insider·3 min read·easy

The small business drama involving Kelly Clarkson, a Brooklyn toy store, and an animatronic bird

The small business drama involving Kelly Clarkson, a Brooklyn toy store, and an animatronic bird
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Singer Kelly Clarkson publicly criticized a Brooklyn toy store for poor customer service, comparing the experience to a scene from the movie 'Pretty Woman'. The store responded to the viral claim, leading to a public dispute over the nature of the interaction.

Why it matters

Illustrates the power of celebrity social media influence and the potential impact of viral claims on small businesses.

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Kelly Clarkson said she was treated like Julia Roberts' character in the '90s rom-com "Pretty Woman" when she visited a Brooklyn toy shop. Weiss Eubanks/NBCUniversal via Getty Images Kelly Clarkson said a Brooklyn toy shop gave her the "Pretty Woman" treatment. Here's how the dispute between Clarkson and the store unfolded. A publicist said a celebrity pile-on can hurt a small business before people know the full story. A Brooklyn toy shop has found itself at the center of a celebrity internet drama after Kelly Clarkson said she received the " Pretty Woman " treatment when she inquired about a $15,000 item in the store. In an X post on Saturday, the singer said she had a negative experience at Art of Play, a toy store in New York City .

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