Zomato layoffs: 250 jobs cut as company shuts customer support centre in Hyderabad
Zomato has laid off 250 employees in Hyderabad as part of a restructuring plan to outsource customer support operations. The company is consolidating its in-house support team at its Gurugram headquarters.
Why it matters
This reflects a broader trend of tech companies automating or outsourcing customer service roles to reduce operational costs.
Food delivery platform Zomato has reportedly shut down its customer support operations in Hyderabad. According to a report by Economic Times, the shut down of customer support operations in Hyderabad has resulted in around 250 employees losing their jobs. The report further states that this decision of the company is part of a restructuring exercise following changes in Zomato’s customer support model over the past six months, with a larger share of work is now being outsourced to external partners.Zomato consolidating in-house support operationsAccording to the report by ET, Zomato is consolidating its in-house support operations at its Gurugram headquarters, bringing them closer to its product, technology, analytics, and business teams.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in