Zepto charged Rs 34 above MRP; consumer court ordered them to pay Rs 57,000
A consumer court in Telangana has penalized the quick-commerce platform Zepto for charging prices above the Maximum Retail Price (MRP) on grocery items. The company was ordered to pay compensation and legal costs after a customer filed a complaint regarding misleading pricing practices.
Why it matters
This ruling highlights increasing regulatory scrutiny on quick-commerce platforms regarding pricing transparency and consumer protection laws.
NEW DELHI: A district consumer commission in Telangana has held Zepto guilty for charging more than the maximum retail price (MRP) for groceries. The commission directed the company to pay Rs 2,000 as compensation to the customer, Rs 5,000 towards litigation expenses and deposit Rs 50,000 in the commission's consumer legal aid account.Customer flags inflated prices on grocery orderAccording to the commission order, K Shiva Ganesh, a 35-year-old advocate from Uppal in Hyderabad, placed an order for tender jackfruit and MTR 3 Minute Poha on Zepto on September 28, 2023. The total bill was Rs 293, including Rs 288 for the items and Rs 5 in handling charges.The complainant alleged that the prices displayed on Zepto's platform were higher than the MRP, with discounts being applied to the inflated prices.
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