Z Flip6 screen went black in warranty: Samsung told to pay Rs 98,000 plus interest
A Haryana consumer commission has ordered Samsung India to refund a customer for a defective Z Flip6 phone after the company failed to prove the damage was caused by user mishandling. The company must also pay additional compensation for mental agony and legal costs.
Why it matters
This case highlights consumer protection rights regarding warranty claims and the burden of proof on manufacturers for hardware defects.
NEW DELHI: A consumer commission in Haryana has directed Samsung India to refund Rs 88,000 for a Z Flip6 phone that developed problems during the warranty period, after the company failed to establish that physical damage caused the defect. The commission also ordered the company to pay Rs 5,000 as compensation for mental agony and harassment and Rs 5,000 towards litigation costs.Samsung Z Flip6 develops heating and display problemsAccording to the commission order, Vicky Kapoor, the complainant, purchased a Samsung Z Flip6 from Guru Simran Mobile in Rohtak on December 18, 2024, for Rs 1,09,999.Within a few days of the purchase, the phone allegedly began heating up and experiencing network drops during calls. The complainant approached Samsung's authorised service centre, in the last week of January 2025.
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