You’ll soon be able to order DoorDash by text message
DoorDash is expanding its service offerings to include text-message-based ordering, drone deliveries, and retail returns. The company is currently testing these features in select US markets to streamline the user experience and reduce reliance on its mobile app.
Why it matters
This reflects a broader trend in the gig economy to integrate AI and automation into daily consumer habits to increase platform stickiness.
DoorDash is launching new ways to use the local delivery platform, including text message ordering, drone deliveries, and retail returns. The new message ordering feature builds on capabilities that the Ask DoorDash AI chatbot introduced to the DoorDash app in June, allowing you to get recommendations and offload your browsing while skipping the app entirely.
“Ordering is now as easy as sending a text,” DoorDash said in its press release. “Whether you’re requesting a specific dish, asking for a local recommendation based on your mood, or telling DoorDash to ‘order my usual protein bowl to the office,’ it searches local spots, suggests a cart, and handles checkout right inside the text thread. It learns your preferences and remembers them for future orders.”
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