Yes, you are waiting longer for Uber rides, a new study says
A new study by a Columbia Business School professor indicates that Uber wait times and per-mile costs have increased significantly over the past year. Uber has disputed the findings, citing inaccuracies in the methodology used to analyze driver data.
Why it matters
The report highlights the ongoing debate regarding the sustainability of the gig economy model and the trade-offs between corporate profitability and service quality.
Wait times on Uber have increased over the last few years, according to new data. Mario Tama/Getty Images Wait times on Uber have increased over the last few years, a new study shows. The increase happened in five of six metro areas, according to data from Uber drivers. Price per mile also increased, the study found. You might be waiting longer for your Uber ride to arrive — and paying more for it. The time between when Uber matched a driver with a rider and when the car arrived grew 19% between the first quarter of 2023 and the same period this year, according to a new analysis by Len Sherman, an executive in residence and adjunct professor at Columbia Business School . Over the same period, the price per mile that Uber charged rose 53% on average, per the analysis.
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