Woolworths to axe 130 customer care roles in New Zealand
Woolworths New Zealand is cutting 130 customer care roles as it integrates its operations into the Sydney-based support network. The company claims the move is necessary for long-term sustainability, while union representatives have criticized the decision as short-sighted and profit-driven.
Why it matters
This highlights the ongoing trend of corporate consolidation and offshoring in the retail sector, impacting local employment levels in New Zealand.
Supermarket giant Woolworths has confirmed it will cut 130 customer care roles in New Zealand.
Following the completion of a formal consultation process with team members and union representatives, the Auckland customer care operations will be integrated into Woolworth Group’s customer support network in Sydney.
“This has been a difficult decision, and we recognise the significant impact it has on our customer care team members who have served our Kiwi customers with dedication for many years,” Woolworths NZ’s director of digital and eCommerce Mark Wolfenden said.
“Our absolute priority right now is supporting every impacted team member with dignity, care, and clarity.
“We are working one-on-one with each team member to explore genuine redeployment opportunities across our supermarket network, supply chain, and broader business, including ring-fencing vacant roles.”
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