Woolworths online order system restored after technical fault caused delivery delays
Woolworths New Zealand has restored its online delivery and pick-up services following a technical fault that caused significant order delays. The company is working through a backlog and has offered customers the option to cancel orders for a full refund.
Why it matters
The disruption highlights the vulnerability of major retail supply chains to technical failures and the importance of transparent customer communication during service outages.
Woolworths says it has reopened online delivery and pick-up orders after a technical fault hit the supermarket’s systems.
Yesterday, Woolworths customers across New Zealand reported delays to existing online delivery and pick-up orders.
A company spokesperson confirmed that the issue was being worked on and customers would be notified about their order via text or email.
“We’re sorry for the inconvenience to our customers and thank them for their understanding and we ask our customers to be patient with our store teams,” the spokesperson said.
In an update today, Woolworths confirmed the “technical issue” affecting orders had been resolved and online orders restored.
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