Woman stranded in Spain after UK’s eVisa system mistakes her for twin sister
A UK resident was stranded in Spain after the Home Office's digital visa system incorrectly linked her identity to her identical twin sister. The government has acknowledged the technical error and is working to resolve the issue for affected individuals.
Why it matters
It highlights the risks and systemic failures associated with digitizing critical government immigration infrastructure.
The Home Office indicated the problem Webb encountered had since been fixed and that staff would contact her directly. The Home Office indicated the problem Webb encountered had since been fixed and that staff would contact her directly. Immigration and asylum Woman stranded in Spain after UK’s eVisa system mistakes her for twin sister Nidia Webb, who is legally settled in UK, falls foul of ‘known issue’ with Home Office’s digitised immigration process
Prefer the Guardian on Google A woman who is legally settled in the UK was left stranded at a Spanish airport after the Home Office’s post-Brexit visa system mixed her up with her twin sister.
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