Why the People Who Could Fix It Are the First to Leave

1 Share By month 12, Northstar has a VP of Engineering named in this installment only by her role, because what happens to her happens to a role more than a person. She came up through the company, she is good, and she has watched the last three stages from close enough to name them without the vocabulary. She sees the escalation latency that became a designed path. She sees the enterprise pod producing customizations as a default. She sees that her best people have started routing around problems instead of surfacing them, and she sees, correctly, that none of this is a people problem. It is a system problem, and she decides to fix the part of it she can reach.