WhatsApp rolls out web calls, waiting rooms and call transfer features
WhatsApp has introduced new features including web-based calling, call transfers, and waiting rooms to improve its professional utility. These updates allow users to conduct video and audio meetings directly through a browser without needing the mobile application.
Why it matters
This move positions WhatsApp as a direct competitor to enterprise communication tools like Zoom and Microsoft Teams, potentially changing how small businesses and professionals utilize the platform.
WhatsApp on Tuesday (July 28, 2026) announced new features coming to its platform, including web calling, that will allow users to run meetings similar to users of rival video call platforms.
The web calling feature, which was also announced by WhatsApp head Kunal Shah on social media, will allow users to make/receive both audio and video calls directly on WhatsApp Web, without needing to download the app.
Both one-on-one and group calls will be supported.
Mr. Shah posted a screenshot that showed him using the Google Chrome web browser to have a video chat with Meta CEO Mark Zuckerberg.
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