Whatsapp Chatbot launched for providing citizen services
The Tiruchi City Corporation has launched a 'WhatsApp Chatbot' as part of the 'Namma Arasu' initiative, allowing citizens to access corporation services, register complaints, and track their status. This service, available in both Tamil and English, aims to make government services more accessible and transparent for residents.
Why it matters
This digital initiative leverages widely used technology to improve citizen engagement and service delivery, enhancing transparency and convenience for residents in Tiruchi and potentially serving as a model for other municipalities.
A ‘WhatsApp Chatbot’ for citizen engagement has been launched on behalf of the Tiruchi City Corporation as part of the Namma Arasu initiative.
Using the facility, citizens can access the services of the Tiruchi Corporation; register their complaints and track their status. Citizens can access the chatbot in the WhatsApp number 7845252525. Citizens can opt for call back and get information regarding their wards through Know Your Ward service. The service would be available in both Tamil and English, according to an official release.
District Collector Pratik Tayal, along with Corporation Commissioner N. Ponmani, launched the service on Friday. Mr. Tayal said the initiative would help make government services easily accessible to the public in a transparent manner and urged the public to make use of the service.
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