What’s the future of fintech and banking in an agentic AI era?
Financial institutions in India are transitioning from software consumers to software builders by integrating generative AI and agentic orchestration. Industry experts note that while fintech startups are cloud-native, traditional insurers are also rapidly modernizing their operations.
Why it matters
The shift toward agentic AI in banking represents a fundamental change in how financial services are delivered, potentially increasing efficiency and changing the competitive landscape for legacy firms.
India’s banks, insurers, and fintech firms are prototyping, testing and deploying a set of AI-infused measures in their customer facing functions. Some of these firms are undergoing a new shift: from software buyers to software builders.
The article provides an industry-focused overview of technological trends without taking a political stance.
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