RNZ·3 min read·medium
What's behind the surge in financial complaints?
R
RNZ | Te Reo Irirangi o Aotearoa
✦AI Summary
Financial complaints in New Zealand have surged by 49 percent, reaching a 15-year high. The increase is attributed to economic stress, debt challenges, and the use of AI to facilitate the complaint process.
It's been a record-breaking year for financial complaints, with a near 50 percent increase in the number lodged with the Financial Ombudsman.
economybusiness
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