We spent thousands on a Tui river cruise but ended up on coach trips
Passengers who booked luxury river cruises with Tui have expressed frustration after their itineraries were significantly altered due to low water levels. Many travelers spent a large portion of their vacation on coaches rather than on the river, with the company refusing to offer refunds.
Why it matters
This highlights the growing tension between travel operators and consumers regarding transparency and compensation when climate-related environmental factors disrupt pre-booked luxury experiences.
Image source, Richard Pearson Image caption, Richard Pearson says he barely got to experience any river cruising on his holiday, but spent hours on coaches
Passengers who paid thousands of pounds for European river cruises with Tui have described their anger after their itineraries changed to involve hours spent on coach trips instead.
Several have told the BBC they believe they should get some money back, but have been offered no refund.
Tui apologised and blamed low water levels on the Danube, adding that customers continued their holidays on amended itineraries under its standard booking conditions.
It follows previous complaints about conditions on board two of Tui's river vessels.
Image source, Richard Pearson Image caption, Richard Pearson took this photo of one of the coach journeys he had not expected as part of his river cruise
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