Walmart reverses an earlier limit on the height of order fulfillment carts in stores
Walmart has reversed a recent policy that limited the number of bins on order fulfillment carts to improve safety. Employees are now instructed to return to using eight-bin carts and to pull them behind themselves.
Why it matters
This highlights the ongoing operational challenges and safety concerns retail giants face in managing high-volume online order fulfillment.
A Walmart employee pulls an online order fulfillment cart at a store in Wisconsin. Dominick Reuter/Business Insider Walmart reversed a policy on the height and handling of online fulfillment carts. Earlier this year, the company limited carts to six bins to improve safety and visibility in stores. Now the eight-bin formation is back, with workers instructed to pull loaded carts behind themselves. The push-and-pull continues for Walmart's online order picking teams. The retail giant has reversed an earlier policy that reduced the number of bins workers haul on specialized carts, which was first reported by Business Insider in May and intended to improve visibility and safety . Under that guidance, workers were told to push carts unless they could not safely see ahead. The online fulfillment carts are a key piece of equipment that Walmart store employees use to gather the items shoppers order for pickup or delivery.
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