Waited over 5 years for electricity connection, consumer wins Rs 40,000 compensation
The Delhi state consumer commission has ordered BSES Rajdhani Power to pay Rs 40,000 in compensation to a consumer for a five-year delay in providing an electricity connection. The court ruled that the company failed to provide evidence that it had communicated address discrepancies to the applicant.
Why it matters
This ruling reinforces consumer protection rights and mandates that utility companies maintain proper documentation and accountability in service delivery.
NEW DELHI: The Delhi state consumer commission has held BSES Rajdhani Power guilty of deficiency in service for taking more than five years to provide an electricity connection to a consumer who had already paid the required charges. The commission on July 17 said BSES could not prove it had ever informed the consumer about the alleged discrepancy in his application and therefore could not blame him for the delay.Why was the electricity connection delayed for over five years?As per the court order, Manish Kumar Gupta, a resident of Greater Kailash in New Delhi, had applied for an electricity connection in June 2002 for a property in Vishwakarma Colony, Lal Kuan, and deposited Rs 1,375 as charges. Despite repeatedly approaching BSES and even sending a legal notice in December 2006, he did not receive the connection until August 22, 2007.
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