VMS Fleet Communication Survey Finds Messaging Gap
A survey by Vehicle Management Systems (VMS) reveals that fleet operators often struggle to integrate telematics systems into their daily communication workflows. Many fleets continue to rely on fragmented tools like text messages and WhatsApp rather than centralized software.
Why it matters
The communication gap identified in the survey highlights inefficiencies in fleet management and a potential market opportunity for better-integrated enterprise communication tools.
A fleet communication survey from Vehicle Management Systems (VMS) found that many fleets still rely on basic communication tools even when they have telematics systems in place. VMS said the results point to a gap between telematics adoption and the communication workflows fleets actually use in daily operations.
According to the survey, 72.9% of respondents said they have a telematics system . However, only 25.1% said telematics communication is used regularly, and 66.7% said their systems either include communication features they do not use or lack communication capabilities altogether.
VMS said text messages, phone calls, and WhatsApp remain the most common communication tools in fleet operations.
Text messages were the primary communication channel for 29.8% of respondents, followed by phone calls at 27.2% and WhatsApp at 20%. In-app messaging through telematics or fleet software accounted for 7.9%.
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