Vizag Collector checks grievance resolution with complainants
District Collector M. Abhishikth Kishore has directed officials to improve the quality and permanence of grievance resolutions in Visakhapatnam. He emphasized the need for root-cause analysis and better transparency through the Public Grievance Redressal System.
Why it matters
Effective grievance redressal is critical for maintaining public trust and ensuring efficient municipal service delivery in urban governance.
District Collector M. Abhishikth Kishore on Monday directed officials to ensure quality and permanent resolution of grievances received through the Public Grievance Redressal System (PGRS).
Reviewing the PGRS at the Collectorate, Mr. Kishore spoke directly to several complainants over the phone to ascertain whether their grievances had been properly addressed. He directed Greater Visakhapatnam Municipal Corporation officials to immediately resolve a woman’s complaint relating to a house site.
He asked officials to identify the root cause of complaints, conduct pre-audit and post-audit processes properly, and ensure that grievances were not reopened. He also directed departments to upload petitions received directly at their offices on the PGRS portal to improve transparency and accountability.
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