Virgin Media fined £28m for preventing customers from cancelling contracts
Virgin Media has been fined £28 million by Ofcom for implementing deceptive tactics to prevent customers from cancelling their contracts. The regulator found that agents were incentivized to hang up on callers or keep them on hold unnecessarily.
Why it matters
Highlights regulatory enforcement against anti-consumer practices in the telecommunications sector.
Image source, Getty Images Image caption, Virgin Media was found to have hung up on phone calls from customers seeking to switch to a better deal
Reports on regulatory findings and corporate penalties based on official statements.
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