Uber lays off 10% of customer service workers and calls others back to working in the office, citing AI
Uber is laying off 10% of its community operations team and mandating a return-to-office for remote staff, citing the need to integrate AI into its customer service workflows. The company aims to streamline operations and improve scalability by leveraging frontier technology.
Why it matters
This highlights the ongoing trend of major corporations replacing human roles with AI and enforcing stricter return-to-office policies to facilitate technical integration.
Uber is laying off 10% of its community operations team, citing AI. Bloomberg/Getty Images Uber is laying off customer service employees, citing artificial intelligence. Employees on the community operations team who work remotely will also have to return to an office. The layoffs add Uber to the list of companies that have cut roles in the name of AI. Uber is cutting customer service roles — and it says artificial intelligence is the reason. The ride-hailing company is laying off about 10% of its community operations team and asking remote employees to relocate to a city with an Uber office and work there three days a week, it said in a statement on Thursday. Bloomberg earlier reported the news.
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