Travelodge staff gave domestic abuser key to his victim's room
A domestic violence survivor has criticized Travelodge after staff provided her abuser with a key to her room, leading to a violent assault. The hotel chain stated that while such incidents are rare, they are reviewing their safety and security protocols.
Why it matters
This highlights critical failures in hotel security protocols regarding guest safety and the protection of vulnerable individuals from domestic abuse.
Image source, Getty Images Image caption, Lucy said being attacked in her Travelodge room was one of the "most traumatic nights of my life" (file picture)
A domestic violence victim has told BBC Breakfast how she was attacked in her hotel room after Travelodge reception staff gave a key to her abuser.
The woman, whom the BBC is calling Lucy, said she was "failed" by the chain and described it as one of the "most traumatic nights of my life" after the man kicked the door off its hinges.
She contacted the BBC after hearing about the sentencing of Kyran Smith , who sexually assaulted a woman in her bed at a Travelodge in Maidenhead in 2022.
Speaking about Lucy's case, Travelodge said that while incidents like this were "very rare", customer safety and security was, and remained, a priority with staff undergoing recent training.
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