TNPDCL automates termination of services through SMS
The Tamil Nadu Power Distribution Corporation Limited (TNPDCL) is automating the termination of service agreements for inactive low-tension electricity connections via SMS. Officials clarified that this process is intended to streamline administrative procedures and prevent billing errors, rather than disconnecting active users.
Why it matters
Automation of utility services can improve efficiency, but clear communication is necessary to prevent public confusion and panic.
The Tamil Nadu Power Distribution Corporation Limited (TNPDCL) has started implementing the termination of service agreement (TA) for low tension (LT) consumers whose services have been disconnected due to non-payment of electricity charges or for any other reasons, including surrendering of the connection. The revenue department of the TNPDCL, in a circular issued on July 31, has started enforcing the auto account closure of electricity connections for LT consumers through the automated process of SMS.
The circular issued by TNPDCL Chairman and Managing Director Arun Roy elaborates on the procedures to be followed by all the officials concerned in connection with termination of service connections and removal of meters for those disconnected services. The highlight is the generation of TA notice on completion of 90 days from the date of disconnection of services from October 1, last year.
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