Tiaki Wai weighs in amid confusion from Wellington residents over new water bills
Wellington residents have expressed confusion over high quarterly water bills issued by the new entity Tiaki Wai. Officials clarified that payment options, including direct debits, are available to avoid large lump-sum payments.
Why it matters
It highlights the logistical challenges and public frustration often associated with the transition of essential public utility management.
Wellington's new water entity Tiaki Wai has weighed in amid confusion over new water bills residents received this week totalling hundred of dollars.
Tiaki Wai, which took over from 1 July, sent the first quarterly bill to Wellington region residents on Thursday - with a payment due date of payment 1 September.
RNZ has seen bills ranging between $400 and $900 due in just over a month, with options to set up direct debits on a weekly, fortnightly or monthly basis.
Tiaki Wai chief customer officer Liza Gunn said staff had heard there was confusion over the due date for bills.
If someone had set up a direct debit with Tiaki Wai, they would not have the pay the full, quarterly amount on 1 September, Gunn said.
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