‘Thumbs up’ to the Ministry of Home Affairs
A Namibian citizen praises the Ministry of Home Affairs for its efficient service and professional staff, attributing the success to the implementation of the Public Service Charter. The author highlights the positive impact of clear vision statements and staff accountability on public perception.
Why it matters
Provides a case study on how administrative reforms and public service charters can improve government efficiency in developing nations.
I recently went to the ministry of home affairs to apply for my full birth certificate.
Outside I ran into a former member of parliament (MP) I had not seen in ages.
He had applied for a new passport the previous day and had just collected it – it took them only one day to have it ready.
This former MP could not stop praising the ministry for its quality service. I also came across a Namibian friend who lives in Canada, who was equally appreciative of the ministry’s services.
It took me about 30 minutes to obtain my full birth certificate; I could not help but praise the officials on duty for such quality service.
On the first floor there was a beautiful banner displaying the mandate, vision and mission statements, as well as the core values of the ministry.
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