‘The world seems to be ready’: An interview with OpenAI head of product Thibault Sottiaux
OpenAI product lead Thibault Sottiaux discusses the company's strategy for ChatGPT Work and its goal of making AI agents accessible to a broader professional audience. The interview highlights the company's focus on product design, user utility, and the economic necessity of owning the user relationship.
Why it matters
As OpenAI shifts from research to mass-market enterprise tools, its product strategy will define how AI is integrated into the global white-collar workforce.
Users of OpenAI’s software engineering tool Codex might know Thibault Sottiaux as the guy who resets their token limits whenever the product hits a growth milestone. Now, OpenAI is trying to bring that dopamine hit to the rest of us with ChatGPT Work, a platform for white collar workers to leverage AI agents. I spoke to Sottiaux for our feature on the product and its challenges, but we wanted to share more of that conversation with our readers. Here’s a lightly edited and condensed version of our interview about winning over skeptics, discovery as a product design philosophy, and the cost of intelligence.
TechCrunch: I know you’re a member of the technical staff. Is it right to say that you’re the product lead for Codex and Work?
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