The PlayStation physical games debacle is taking over everything Sony does — it’s the biggest tech PR disaster since Sonos’ app update, so will Sony learn the lessons that turned Sonos around?

Sony is facing significant backlash from PlayStation fans over its decision to phase out physical game discs in favor of digital-only formats. The article compares this PR crisis to Sonos' recent struggles and questions whether Sony can effectively rebuild consumer trust.
Why it matters
This reflects a broader industry shift toward digital-only media consumption, which impacts consumer ownership rights and retail business models.
PlayStation gamers are furious and they're making that plain on Sony's socials. Will Sony do a Sonos and eat humble pie?
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GTA 6 won't be available on physical disks: retail copies will have a download code. (Image credit: Future) Copy link Facebook X Whatsapp Reddit Pinterest Flipboard Threads Email Share this article 0 Join the conversation Follow us Add us as a preferred source on Google Newsletter Subscribe to our newsletter Sony 's social media team are having a rough week: anything they post is getting piled on by angry gamers who are outraged by Sony's plans to stop the production of game discs .
Many PlayStation owners are vowing to boycott the PlayStation Store, cancel their PlayStation Plus membership and never buy PlayStation products again.
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