Business Insider·3 min read·medium

The leader of PwC's 2,200-person DC office says clients expect some consulting work twice as fast as a year ago

The leader of PwC's 2,200-person DC office says clients expect some consulting work twice as fast as a year ago
AI Summary

PwC's DC managing partner Jeanelle Johnson reports that clients are demanding significantly faster delivery times for consulting projects due to AI integration. While AI assists with early-stage tasks like research and brainstorming, the firm is balancing these compressed timelines with the need for quality.

Why it matters

This reflects a broader industry shift where AI is forcing professional services firms to redefine productivity and project lifecycles.

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Jeanelle Johnson, managing partner of PwC in the Washington DC area PwC AI is raising clients' expectations for faster delivery times on consulting projects. Jeanelle Johnson, PwC's DC managing partner, said clients now expect some work to be delivered in half the time. Faster delivery should not be confused with less work, said Johnson. AI is resetting assumptions about how quickly professional services firms should move, and consulting clients are getting impatient. "I am seeing clients ask for our help in delivering outcomes at a more rapid pace" compared to this time last year, Jeanelle Johnson, PwC's managing partner for the Washington DC area, told Business Insider. "Something that we might have said takes eight to 10 weeks; the expectation is probably half of that. The shelf life is half," Johnson said.

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