The Future of Funeral Services Depends on More Than Technology
Despite Botswana's rapid digital growth, many citizens continue to pay for funeral insurance in person at physical locations. The article argues that this behavior is driven by a need for tangible receipts and a lack of digital confidence rather than a simple resistance to technology.
Why it matters
Understanding the persistence of traditional payment methods is essential for businesses and governments aiming to successfully transition populations to digital economies.
There is a familiar scene that plays out across Botswana every month. At post offices and payment outlets in villages and towns, people queue patiently to pay their funeral policy premiums. Among them are grandparents who have honoured this commitment for decades, parents making payments on behalf of elderly family members, and even young people who continue to rely on physical payment channels.
For many households, this monthly routine reflects the importance of ensuring that loved ones remain protected. Yet in an era where digital services have transformed the way we bank, shop and communicate, it also raises an important question: Why do so many people still pay for their funeral policies in person?
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