The CEO who leads one handwritten note at a time

Twilio CEO Khozema Shipchandler in June at the Nasdaq, celebrating the company's 10th anniversary since its IPO NYSE: TWLO Twilio CEO Khozema Shipchandler writes notes to his company's 80+ leaders before their annual retreat. He said the analog ritual is rooted in part in his own memories of being a junior employee at GE. The notes also help him build relationships with those who could one day sit in Twilio's C-suite, he said. At least once a year, Twilio CEO Khozema Shipchandler's right hand cramps up from a few hours of writing. He's not signing copies of a book. The pain, instead, comes from penning personalized notes to every member of the technology company's 80-plus-person leadership team ahead of their annual retreat .