The bank rigmarole
A personal account details the frustration of dealing with modern banking bureaucracy, specifically regarding frozen accounts due to re-KYC processes. The author contrasts the impersonal nature of current digital banking with the more personal service of the past.
Why it matters
The piece reflects common consumer frustrations with digital-first banking regulations and the potential for these processes to alienate elderly customers.
The bank rigmarole left From one table to another, banks can send customers from pillar to post. Getty Images https://th-i.thgim.com/public/news/national/ssfuho/article71612812.ece/alternates/FREE_1200/iStock-1159237698.jpg Olga Kurbatova Bank office interior. Professional banking service, finance manager and clients. Credit, deposit consult management and counter serviced indoor payment cashier vector concept Even after entering a mountain of numbers, the customer is given the runaround Back then, my dad, with the glee of a child in a candy store, would march to the bank every week. My mom, ever the inquisitive one, would question this weekly pilgrimage. His response? To update his passbook, verify if his pension had been credited, and confirm deposit of the interest. The bank manager was practically his best buddy, knowing his name, pension amount, his tea or coffee preference, and probably even his shoe size. That was all it took to establish your identity.
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