The 14 Steps it takes to open my office door with a new phone
A user recounts the frustrating 14-step process required to set up a digital key on a new smartphone to access their office building. The experience highlights the friction caused by replacing traditional physical keys with complex digital authentication systems.
Why it matters
This highlights the growing trend of 'digital transformation' in physical infrastructure and the potential for poor user experience when security protocols are overly digitized.
I recently got a new phone after my last phone was kinda destroyed…and realized to get into my office I would need to download an app to get in. There’s no physical keys given out, so I gotta do a few things.
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