Telstra customers hit by outage can apply for compensation
Telstra has invited business customers to apply for compensation following a major network outage that disrupted emergency calls, payment systems, and data services. The company identified a software defect as the cause and is requiring documentation to process financial loss claims.
Why it matters
The outage highlights the critical reliance of modern businesses on telecommunications infrastructure and the subsequent accountability of service providers.
shares Share article Australians impacted by Telstra ’s outage last week can apply for compensation from the telco.
The failure blocked hundreds of triple zero calls, impacted mobile calls and data services, caused major public transport delays and took down a payment system used by about 80,000 businesses last Wednesday .
Telstra CFO Michael Ackland during press conference regarding the outage. The Age
The company later identified a software defect as the source of the issue.
Telstra chief financial officer Michael Ackland apologised for the disruption to customers and the broader community.
“We know how much you rely on our network for work, for travel and to stay safe,” Ackland said.
“We take that responsibility very seriously.”
Business customers who have experienced a direct financial loss during the outage can request a compensation assessment on the telco’s website .
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