Telstra compensation process puts onus on customers, consumer body says
Telstra is facing pressure to provide proactive compensation to customers and small businesses following a significant network outage. Consumer advocates argue that the current process places an unfair burden of proof on those affected by the service failure.
Why it matters
It highlights the tension between major telecommunications providers and consumer rights regarding service reliability and corporate accountability.
Topic: Telecommunications Services Industry
Turab Ali says the outage cost him hundreds of dollars. ( Supplied )
Telstra is accepting compensation claims from consumers and small businesses affected by last week's outage.
Businesses will need to provide evidence to support their claims, but advocates that Telstra should take a "proactive" approach.
Telstra executives will face a Senate inquiry on Friday.
Link copied Share Share article For Uber driver Turab Ali, last Wednesday's Telstra outage was more than a disruption; it wiped out up to $400 in expected earnings.
Mr Ali began driving full time about a month ago after graduating from university and struggling to find work in IT.
He said he worked 12-hour shifts six days a week and that it was a significant amount of money to lose.
"$400 a week goes a long way," Mr Ali said.
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