Telstra blames missing software update and undocumented design change for massive outage
Telstra has attributed a major nationwide network outage to a missing software update and an undocumented design change in its time-keeping servers. The company's CEO is scheduled to address these failures during a Senate inquiry.
Why it matters
The incident highlights the fragility of critical national infrastructure and the importance of rigorous maintenance protocols in telecommunications.
Telstra CEO Vicki Brady is due to appear before a Senate inquiry to be questioned about a massive outage last week. Photograph: Dean Sewell/DEAN SEWELL Telstra CEO Vicki Brady is due to appear before a Senate inquiry to be questioned about a massive outage last week. Photograph: Dean Sewell/DEAN SEWELL Telstra Telstra blames missing software update and undocumented design change for massive outage Telco outlines reasons for network failure that hit mobiles, trains and retailers ahead of appearance at Senate inquiry
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Prefer the Guardian on Google Telstra has blamed the lack of a software update for a key time-keeping system for outage that caused nationwide chaos last week, with its maintenance teams also unaware of a design change that affected how it would reset.
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