Tell HN: Our paid Claude AI subscription unavailable >1 week and no support
Users are reporting significant frustration with Anthropic's Claude AI subscription service, citing a lack of human support and ineffective automated troubleshooting. Some users are exploring alternative AI providers due to the ongoing service outage.
Why it matters
This highlights the growing pains of AI-as-a-service companies and the potential risks of businesses relying on automated support systems for critical workflows.
Tell HN: Our paid Claude AI subscription unavailable >1 week and no support | Hacker News
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Tell HN: Our paid Claude AI subscription unavailable >1 week and no support
Dear all, our team is using a Claude AI Team plan for more than 1 year already: - we are a normal company, doing normal business, nothing critical - all our bills are paid and we can see them as paid - nontheless, the service is not available for more than one week to us Question: - any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com? - did anybody else had the same experience? If yes, what helped to solve it? Its really frustrating :-( (especially since some people built their interal workflow around Claude, now they are somehow stuck)
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