Telangana expands weekly public grievance redressal mechanism Prajavani to mandals, to be held on Mondays
The Telangana government is expanding its 'Prajavani' public grievance redressal mechanism to the mandal level, effective every Monday. This initiative aims to decentralize the process of hearing citizen complaints and processing them through a unified portal.
Why it matters
Decentralizing grievance redressal improves government accessibility and service delivery for citizens in rural and semi-urban areas.
A few months after extending the weekly public grievance redressal mechanism Prajavani to Revenue Division level, Telangana government announced to operationalize it at Mandal Level as the next phase of decentralized implementation. It would be conducted on every Monday from 10.00 a.m. to 1.00 p.m. at Mandal Parishad Office.
Mandal Parishad Development Officer (MPDO) will be the Nodal Officer. All officers at the mandal-level of the respective departments and other relevant officers would attend the programme to hear grievances, receive petitions and initiate action, as per a government order issued on Tuesday (August 4, 2026).
The venue of the grievance redressal programme should have sufficient seating, drinking water facility, health desk, washrooms, wheelchairs, helpdesk for drafting grievances and know status of earlier grievances.
Officials were directed to give priority to persons with disabilities, senior citizens, pregnant and women with infants, and others.
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