Technology must be backed by process reforms: EPFO CEO
EPFO CEO Ramesh Krishnamurthi discusses the organization's shift toward centralized database management and process reforms to handle a massive increase in claim settlements. He emphasizes that technology serves as an enabler rather than a standalone solution, requiring structural legal and procedural changes to be effective.
Why it matters
The modernization of India's social security infrastructure is critical for the financial stability of millions of workers and the efficiency of government service delivery.
The Employees’ Provident Fund Organisation (EPFO) has notified new rules for the Employees’ Provident Fund (EPF) Scheme, the Employees’ Pension Scheme (EPS) and the Employees’ Deposit Linked Insurance (EDLI) Scheme under the Code on Social Security, 2020, while rolling out a series of measures to simplify claim settlement and improve service delivery. The changes come amid continuing debate over higher pension, social security coverage and the financial sustainability of the pension fund. At The Hindu MIND , EPFO Chief Executive Officer (CEO) Ramesh Krishnamurthi speaks to A. M. Jigeesh about the reforms and the thinking behind them.
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