T-Mobile bungled forced plan migration, canceling some users' free lines
T-Mobile is working to resolve a technical error that caused some customers to lose their free-line promotions during a forced plan migration. The company stated it is backdating discounts and reprocessing accounts to restore the promised benefits.
Why it matters
This highlights the friction and potential consumer harm associated with forced corporate subscription migrations.
Nice mobile plan you’ve got there T-Mobile bungled forced plan migration, canceling some users’ free lines T-Mobile to restore free lines lost during plan migration, but price hikes remain.
The article objectively reports on a corporate error and the company's subsequent response without taking a side.
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