T-Mobile bungled forced plan migration, canceling some users' free lines
T-Mobile is working to resolve a technical error that caused some customers to lose their free-line promotions during a forced plan migration. The company stated it is backdating discounts and reprocessing accounts to restore the promised benefits.
Why it matters
This highlights the friction and potential consumer harm associated with forced corporate subscription migrations.
Nice mobile plan you’ve got there T-Mobile bungled forced plan migration, canceling some users’ free lines T-Mobile to restore free lines lost during plan migration, but price hikes remain.
11 A T-Mobile store in Manhattan in April 2026. Credit: Getty Images | Erik McGregor A T-Mobile store in Manhattan in April 2026. Credit: Getty Images | Erik McGregor Text settings Story text Size Small Standard Large Width * Standard Wide Links Standard Orange * Subscribers only Learn more Minimize to nav T-Mobile canceled some longtime subscribers’ free-line promotions as part of a forced migration to new rate plans, spurring complaints from customers yesterday. T-Mobile admitted the problem and blamed it on technical errors that it is trying to fix.
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