Swiggy, Restaurant Told To Pay Rs 1 Lakh To Customer For "Misleading" Price
A Delhi consumer commission has ordered Swiggy and Themis Barbeque House to pay Rs 1 lakh in compensation for misleading buffet pricing. The court ruled that the platform failed to perform due diligence regarding price transparency for customers.
Why it matters
This ruling sets a legal precedent for the accountability of food delivery platforms regarding the accuracy of information displayed by their restaurant partners.
A Delhi consumer commission has held Swiggy and a restaurant responsible for displaying a misleading buffet price on the food delivery platform and directed them to jointly pay Rs 1 lakh as compensation to a customer for mental agony, harassment, inconvenience and litigation costs.The District Consumer Disputes Redressal Commission bench, led by president Divya Jyoti Jaipuriar, also directed Themis Barbeque House to refund Rs 3,988 to the customer for the excess amount charged over the price displayed on Swiggy Dineout and Rs 254 towards an illegally levied service charge, both with nine per cent annual interest."The OP-1 (Swiggy) cannot escape from its responsibility merely by quoting section 79 of the Information Technology Act.
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