Submit documents promptly to Ombudsmen or face ex-parte orders, IRDAI tells insurers
The IRDAI has mandated that insurance companies submit all necessary documentation for Ombudsman complaints within strict seven-day timelines. Failure to comply will result in ex-parte orders to prevent delays in resolving policyholder grievances.
Why it matters
This regulation aims to protect consumer rights by streamlining the grievance redressal process and preventing insurers from stalling claims.
The Insurance Regulatory and Development Authority of India (IRDAI) has set timelines for insurers to submit documents related to complaints before the Insurance Ombudsmen and warned that non-compliance could result in ex-parte orders.
The regulator has directed all the insurers, except reinsurers, to submit the self-contained note (SCN), along with all supporting documents, within seven days of receiving a notice from Insurance Ombudsmen concerned. Any additional information or documents sought by Ombudsmen must be furnished within three days of the notice.
All the required information and relevant documents should be submitted in “one-go” rather than in a piece-meal manner, IRDAI said in a circular.
It also directed insurers to clear all pending requests for SCNs, additional information and supporting documents from the offices of Ombudsman within 30 days of the circular.
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