State’s small airports see drop in AAI customer satisfaction index survey
A recent Airport Authority of India survey shows a decline in customer satisfaction scores for several Tier-II airports in Karnataka. Mysuru airport experienced the most significant drop, while Hubballi and Belagavi also saw changes in their rankings.
Why it matters
Declining satisfaction scores at regional airports can impact local tourism, business connectivity, and the effectiveness of government infrastructure investment.
Two of the four Airport Authority of India (AAI) Tier-II airports in Karnataka have seen a drop in the customer satisfaction rankings for the first six months of 2026.
According to the AAI’s Customer Satisfaction Index of Airports for Round-I 2026 vis-a-vis Round-II 2025, in which 60 of the 63 AAI-run airports across the country were surveyed, the Hubbali airport was ranked sixth.
In the previous ranking, the Hubbali airport was ranked fourth. The Hubballi airport, which secured a score of 4.96 in the previous survey, has secured a score of 4.93 in the latest survey. The Belagavi airport, which was ranked 11th in the previous survey, has been ranked ninth in the latest survey. The airport, which secured 4.89 points in the previous survey, retains the same points in the latest survey.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in