Starting October 1, WhatsApp to 'stop' delivering messages from these users
Meta is introducing new per-message charges for WhatsApp Business service messages starting October 1, 2026. Businesses and solution providers must have a valid payment method on file by September 30 to avoid service interruptions.
Why it matters
This change impacts the operational costs and communication capabilities for businesses relying on WhatsApp for customer service, potentially disrupting automated support workflows.
WhatsApp Business users could see their messages stop being delivered from October 1 if their accounts do not have a payment method on file. Meta is introducing per-message charges for service messages starting today, ending a period when these messages were not charged. As part of the change, Meta has warned Solution Providers and businesses using direct integrations that it will stop delivering service messages for accounts that have not added a payment method by September 30.In a blog post, the company wrote, “For any Solution Provider or directly-integrated businesses that does not have a payment method on file by September 30, 2026, Meta will stop delivering service messages as of when they become charged on October 1, 2026.” The change applies to non-template service messages sent in response to users within an open 24-hour customer service window.Which WhatsApp Business accounts will be affectedThe change applies to Solution Providers and…
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