SpiceJet ordered to pay Rs 85,816 after delays make family miss connecting flight
A consumer commission in Patna has ordered SpiceJet to compensate a passenger Rs 85,816 after flight delays caused his family to miss a connection and incur additional travel costs. The airline's defense, citing meteorological conditions, was rejected due to a lack of evidence and failure to provide basic passenger amenities.
Why it matters
The ruling reinforces consumer rights in the aviation sector, specifically regarding airline accountability during flight disruptions.
NEW DELHI: The Patna district consumer commission has directed SpiceJet to pay Rs 85,816 to a passenger after repeated delays caused him and his family to miss a connecting flight and incur hotel, transport and fresh air-ticket expenses. The commission also awarded 12 percent annual interest on Rs 15,816 and the order was passed on September 8, 2026.Why did the passenger approach the consumer commission?According to the commission order, Dilip Kumar Agarwal had booked three confirmed tickets from Patna to Mangalore via Mumbai for January 16, 2021, for Rs 18,697. The Patna-Mumbai flight was repeatedly delayed, due to which Agarwal and his family missed their connecting flight to Mangalore.He alleged that no food or refreshments were provided during the prolonged wait and that SpiceJet did not make alternate arrangements for their onward journey.
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