South East Water’s greatest failure was not contacting customers during winter outages, report finds
A report by the Consumer Council for Water found that South East Water failed to communicate effectively with customers during winter supply outages. The findings highlight a significant loss of consumer trust following the disruption in Kent and Sussex.
Why it matters
Utility reliability and corporate accountability are essential for public safety and maintaining consumer confidence in essential services.
South East Water faced further criticism after outages saw hundreds of households across Kent and Sussex without water during last week’s hot weather. Photograph: Carl Court/Getty Images View image in fullscreen South East Water faced further criticism after outages saw hundreds of households across Kent and Sussex without water during last week’s hot weather. Photograph: Carl Court/Getty Images South East Water South East Water’s greatest failure was not contacting customers during winter outages, report finds Fewer than one in 10 SEW customers satisfied with firm’s handling of supply crisis, which left tens of thousands without water
The report focuses on the findings of an independent body and quotes the CEO, maintaining a factual reporting style.
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