Shivamogga consumer forum slaps fine on Zomato, hotel for delivering non-veg burger instead of veg burger
A consumer forum in Shivamogga has fined Zomato and a local hotel for delivering a non-vegetarian burger to a customer who ordered a vegetarian meal. The forum ruled that the error constituted a deficiency in service and caused the customer mental agony.
Why it matters
This case underscores the legal responsibilities of food delivery platforms and restaurants regarding order accuracy and consumer rights.
The Shivamogga District Consumer Disputes Redressal Forum has slapped a fine on the online food delivery platform Zomato and a hotel owner for delivering a non-vegetarian burger instead of a vegetarian one, considering it a deficiency in service. Advocate Chand S. argued the case on behalf of the complainant.
Nandish, a resident of J.P.N. Road in the city, had ordered a vegetarian burger through the Zomato app on August 27, 2025, the day of the Ganesh Chaturthi festival, paying ₹313.15. However, a non-vegetarian burger was delivered to him instead.
When Mr. Nandish complained to the company, Zomato merely refunded the cost of the burger and did not take further responsibility. Mr. Nandish, through Mr. Chand, approached the District Consumer Forum, contending that the delivery of non-vegetarian food into his home on the sacred occasion of Ganesh Chaturthi had deeply hurt his religious sentiments.
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