ServiceNow cut hundreds of jobs to streamline operations. One staffer called it a 'very tough day.'
ServiceNow is undergoing a global restructuring that involves cutting several hundred jobs to streamline operations following recent acquisitions. Despite these layoffs, the company continues to invest heavily in AI and reported strong quarterly financial results.
Why it matters
The layoffs highlight ongoing efficiency pressures within the enterprise software sector as companies navigate the disruptive potential of AI and integration challenges from recent M&A activity.
Bill McDermott, chief executive of ServiceNow Bloomberg/Getty Images ServiceNow cuts jobs, reflecting broader challenges in the software sector. CEO Bill McDermott has urged staff to make workflows more efficient as a model for customers. ServiceNow has made several large acquisitions this year. ServiceNow has been cutting several hundred jobs as part of a global restructuring, the latest sign of pressure on the software industry. A ServiceNow spokesperson said a "low single-digit" percentage of the company's total head count has been affected by the cuts, which have happened over several months this year. ServiceNow ended 2025 with 29,187 employees, so the cuts likely total several hundred jobs. CEO Bill McDermott said at the start of this year that ServiceNow would end 2026 with the same head count as it started the year with.
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