Scuffle with passenger leads to suspension of railway ticket-checking staff
A railway ticket-checking staff member was suspended following a physical altercation with a passenger on the Pothigai Express. The Southern Railway cited a failure to maintain professional conduct and announced upcoming refresher training for staff.
Why it matters
The incident highlights ongoing challenges in passenger-staff relations and the importance of conflict management training in public transport.
A ticket-checking staff has been placed under suspension following a scuffle with a passenger travelling without ticket in Chennai-bound Pothigai Express on Monday.
A statement said that the ticket-checking staff had followed the standard procedure and requested the passenger to pay the applicable railway dues. However, the passenger refused to pay and allegedly used abusive language against the railway staff under the influence of alcohol.
As the train arrived at Madurai railway station, Railway Protection Force assistance was sought. The passenger was subsequently deboarded at Madurai station. Even then, he refused to pay the railway dues and allegedly pushed the ticket-checking staff, leading to an altercation.
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