SCoR launches ‘Jan Samvad’ to identify operational gap
The South Coast Railway (SCoR) in India launched a 'Jan Samvad' campaign across 350 stations to gather passenger feedback and identify operational gaps. Over 17,500 commuters participated in the initiative to discuss station facilities and train services.
Why it matters
This initiative represents a push for improved public service delivery and accountability in large-scale government-run transportation networks.
SCoR launches ‘Jan Samvad’ to identify operational gap left South Coast Railway officials interacting with commuters during the ‘Jan Samvad’ campaign on Thursday. Special Arrangement The Hindu https://th-i.thgim.com/public/incoming/s0vgma/article71612559.ece/alternates/FREE_1200/WhatsApp%20Image%202026-10-22%20at%2019.48.12.jpeg BY ARRANGEMENT VISAKHAPATNAM, Andhra Pradesh, 22/10/2026: SCoR officials interacting with passengers during mega ‘Jan Samvad’ campaign across zone on Thursday. BY ARRANGEMENT Passengers share feedback, grievances, and suggestions on train operations, facilities and passengers’ amenities at stations VISAKHAPATNAM The South Coast Railway (SCoR) organised a ‘Jan Samvad’ campaign at more than 350 railway stations within its jurisdiction on Thursday, as part of its major outreach initiative to strengthen direct communication with commuters. The drive witnessed the participation of over 220 officers, 800 supervisors and staff members.
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